As a software development firm, we partner with our clients in four key areas — conception, development, implementation, and aftercare — through a principle we pioneered called Enabling Relationship Strategies.
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ERS recognizes our clients need to surpass their customers’ expectations individually, urgently and on demand.

Conception

Insight into your business is the essential first step. We work with you to clearly understand your immediate needs and long-term objectives, and your operating and technical environments. We agree on your business goals and create a strategic plan of action. We define how the success of the project will be assessed. We also establish project span, budget, and a detailed work plan.

Development

What will the solution be? Who will use it and how? What will it do? How will it work? What will it look like? Once we agree on project objectives, we define the functional, technical, and creative requirements. We document them and work with you to refine them. We also build a demo or prototype to test our concept. Once structural fundamentals are in place, we complete information, interaction, and interface design. We develop content and refine the technology architecture. The result is a working prototype of the deliverable, ready for usability testing and refinement.

Implementation

We now build the final product. If required, we integrate the solution with your existing systems. We test and quality assure the deliverable and make sure you understand how to manage and maintain it.

Aftercare

For a period after launch, we’ll monitor and analyze how the solution performs against the success criteria we defined in the Conception phase.